CGR

Returns Policy

At CGR Bike Gear, we simply want you to be happy with your purchase from us.

Happiness for us is defined as when you (the customer) have received your item and are totally happy with it.  Please do not use something you intend to return as this will prevent our accepting the returns.

Infrequently (but it can happen) something goes wrong.

POSTAGE ISSUES:
At CGR we use a number of couriers such as the Royal Mail and UPS.  Whilst these couriers take every care with your delivery, sometimes these can and do get delayed or lost.  The Royal Mail for instance does not consider something to be lost until fifteen (15) days has elapsed.  Please be patient (especially if overseas) but if you feel something has gone astray, please contact us directly.  CGR will not normally refund products (or despatch a replacement) until confirmation of the product being lost by the courier has occured or until a return is received by us.   

Mail order purchasing can be difficult with clothing as sometimes the item does not fit. If this happens, we want you to know that we expect you will wish to return it and have it replaced with one that does. This should not cause conflict and we will make every effort to help.  Always remember, we are real people trying to provide the best service we can.  We would not knowingly wish to upset you.

All garments and products are made to order, not mass produced items sat on shelves and lead times vary.  We will however always try our very best to meet your deadlines !  

Step 1) Upon receipt of goods, check them over (and try them on). If they meet your expectations (and fit correctly), all is good. If not go to step 2.

Step 2) If you are unhappy please contact us immediately via e-mail and state why. Please give as much information as possible as to why you are unhappy. We will contact you as soon as we can to discuss the issue. We may ask you to return the item which is explained in Step 3.
 

Step3) If the item needs to be returned YOU will have to arrange this and pay for the return delivery yourself. We expect (as was used to send it to you) that you will use Royal Mail First Class Recorded service or similar traceable service. CGR will not accept that goods have been returned, without conclusive proof of posting/tracking. In certain cases we may reimburse you for postage but please be aware, we do not do this as standard. Once we receive the goods, we will check them and despatch (in the event of a wrong size) the appropriate size. This additional postage (to send the correct size) will be paid by CGR in order to maintain good relations. We trust that our position is understood.

All returns should be sent within a reasonable time period. We deem reasonable to be within fourteen days. In the case of travel items we allow 21 days as a goodwill common sense approach.  Items must be returned in an unused condition.  We will not issue refunds for used or damaged items.  If you do not accept these terms please do not order the goods.

Returns of made to measure garments, custom / made to measure products or non-CGR manufactured goods.

Steps 1 - 3 still apply, however please note the following. As you can appreciate, this service can be a little problematic if the sizes given are incorrect. Please ensure that you make all measurements as accurately as possible. In the event of a made to measure garment needing further adjustments, a small charge may be made for alterations. Charges will be proportionate to the work carried out and will not exceed 50% of the item value on any given return. We want you to be entirely happy with your item and often there is no charge if the alteration is minor. The charge applies to major alterations that are due to error on the part of customers measurements. For example if we are asked to produce leggings with 38 inch inside leg we will do just that. If the customer meant 32 inch and we have to alter them back down, we will make a small charge to do so. As we obviously cannot add fabric (in the case of a mis-measurement the other way (and we have to make an entirely new pair) a charge of 50% of the original item will apply.

With regards to made to measure travel bags and nursery products the above conditions apply in the same manner.  We reserve the right to charge up to 50% of the original cost if the size alterations are not possible and we have to manufacture another product.  Frequently however we do not charge for alterations.  We regret we are unable to offer full refunds for any made to measure product where incorrect sizes have been provided.  Please do not return products without direct communication with CGR as this will only result in the product being returned to you the buyer. 

  Please take due care when trying products on for fitting.  Items can only be returned in a unused/undamaged condition.


Helmets:  CGR accepts that you will need to try the helmet for size at home.  Please excercise due care as any damage, marks or scratches will constitute a used product.  In the event of an incorrect size, the helmet may not have to be returned as new inserts will be issued where possible. Taking the same common sense approach however we do not accept that riding on the road over any period of time consitutes trying on for size.  We are not a helmet hire company and do not hire helmets for road tests or weekend ride-outs.  Helmets for returns will be inspected by the manufacturer prior to any refund being granted.  Helmets are a safety product and cannot be returned used!  Purchasing a helmet from CGR is an acceptance of these returns condition.

Custom made products:  CGR regrets that it is unable to refund monies on custom made items under normal circumstances. Custom items are made under instruction from the client and supplied accordingly.  Customers are politely requested to consider that our labour,design time and administration costs were a considerable percentage of the items cost value.  Such costs must be met by the customer.  In keeping with good relations we are happy to provide a credit note for any returned items under step 3.  In the case of faulty goods we anticipate a prompt communication as per step 1.  Faulty goods will be inspected upon return as per step 3.  CGR will repair and return faulty goods in the event of a manufacturers fault.  Should the damage be considered negligent,wilful or otherwise a third party act beyond the control of the manufacturer we will contact the customer to discuss.  We trust our position is clear.  Please ask if unsure before purchase.

RETURNS ADDRESS:  Please return items to Unit A17, Fieldhouse Industrial Estate, Fieldhouse Lane, Rochdale, OL12 0AA

PLEASE CHECK AND DOUBLE CHECK MEASUREMENTS TO AVOID DISAPPOINTMENT.

None of the above affects your legal/statutory rights.  We understand the Distance Selling Regulations 2000 and Sale of Goods Act 1979. 

We simply want you to be happy. Please help us, to help you.

Top quality at the right price!

Customers Feedback

" Great fleece, good quality, fit really well and look great. "



Delivery Charges

DeliveryUK Recorded £4.89
Next Day UK £11.00
Overseas rates vary.

Press /Reviews

Made in England

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